One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting come with a sixty-minute reply guarantee, which implies that no matter what question or obstacle you may have, we will always be there to lend you a helping hand. The fact is, it rarely takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support team members are available 24x7, even on legal holidays and weekends, which implies that you’ll always get timely assistance. We are aware of precisely how priceless time can be, so by the time we respond to your trouble ticket or e-mail, we will have looked into the matter and, in case we haven’t sorted it out, we’ll provide you with more details about what you have to do on your end – when the circumstances demand this. With our support services, you can be sure that there will be someone to help you out immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff reps will be at your disposal all the time and they will answer any ticket that you post via the web hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed regardless of whether you have a generic enquiry connected with your semi-dedicated server or you run into an obstacle and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available 24-7 to handle any billing, technical or general issue. In case you get in touch with us about anything that is within our capabilities, we’ll sort it out before we respond, which means that you won’t have to wait for hours or even days while the problem persists. In case there’s something that you have to do on your end, we’ll give you the necessary information – what workable solutions to try, what actions to take, etc.