In the event that you have ever had a cloud website hosting account in the past or you have dealt with any other kind of online service, you probably know from your personal experience that for a lot of things it is better to speak with a live person on the phone instead of exchange support tickets or email messages. If you want to know more about a service before you decide to order it or when something small-scale has to be made, for example, it is really much easier and a lot faster to do it in real time. When you're given the option to seek the advice of representatives by phone, it's also very likely that you're working with an actual hosting provider, not a reseller. The level of support that you'll get on the phone may differ between different suppliers - from very general matters to dedicated tech support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complicated tech matters are handled via email and tickets.

Phone Support in Cloud Website Hosting

If you decide to acquire one of our Linux cloud website hosting, you will be able to talk with our support crew over the telephone for 14 hours a day. We can help you choose the proper package for your sites as we believe that it is better to discuss such matters with a live person. In case you already own an account, we can assist you with any kind of sales/billing questions and general issues, even with some tech situations which don't involve a lot of time or escalation to an administrator since it is more appropriate to open a support ticket for time-consuming matters and have the entire communication in a single place. We have phone numbers in the US, the UK and Australia, so you are able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours a day. In case you wonder which plan is appropriate for your web sites, you want to learn more about the plan's specifications or you need any other type of info on our solutions, you have the option to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our support representatives will help you. If you already have an account, you are able to contact us about general and sales issues, although we're usually able to assist with many technical issues as well. For strictly technical difficulties you will need to employ our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the best option when your problem requires additional time to be solved or it needs to be escalated to our system administrators.