24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for our cloud website hosting packages are twenty-four-seven, therefore you can forget about waiting for several days so as to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an email message. In case you already have an account, you are able to open a support ticket on top of the other three methods of communication. You'll be able to select the most suitable way to contact us based on where you are or the hardware you're using. We are able to assist you for more or less any webhosting-related query that you have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, so regardless of what issue you experience, you will be able to get in touch with us and we will assist you without delay. Our guaranteed reply time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 min. In addition, we offer telephone support with a couple of local numbers internationally plus a live chat, which means that you will be able to get in touch with us and find additional information about our services even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan specifications, email setup, website hosting account settings, and many others. If you employ our services, you won't ever encounter a situation where you need to wait for a day or two to get a problem solved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Web Hosting
If you buy a virtual private server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are a current customer and you want help with a technical issue which requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you can send an e-mail message and we'll take care of the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes weekends and holidays, yet for the vast majority of issues it takes less than 30 minutes to get assistance. The support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server from our company, you can contact us anytime using a number of channels and the max time that you'll have to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical matter, you're able to open a support ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any basic questions or you'd like to learn more about our web hosting solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in different countries around the globe. If you're looking for assistance with third-party software that you are unable to deploy or operate effectively, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.